Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.
Do you offer a warranty on Namie Home products?
Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home textiles?
We accept returns on unused textiles, such as rugs and bedding, within 30 days of delivery. Items must be in their original packaging and free from any signs of wear.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment in real-time.
Are the materials used in your products eco-friendly?
Namie Home is committed to sustainability. We prioritize ethically sourced woods, organic cottons, and recycled packaging materials whenever possible to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order enters our fulfillment process and may already be prepared for dispatch.